Our Core Values define what it means to be ELITE. 

These Core Values apply to ALL of us at VA Claims Insider. 

Empathy: Empathy is at the heart of who we are. It is the key to providing Elite-level customer service. We will listen, respect, relate, and seek understanding with each other and the veterans we serve.

Learning: Learning is both a mindset and a philosophy. We must always grow and adapt, learn and apply knowledge, be resourceful, do and be more, and constantly challenge the status quo. Nobody knows it all and there is no such thing as “good enough.”

Integrity: Integrity means doing the right thing, all the time, even if nobody’s looking. We will make mistakes, but we will never sacrifice our integrity. Without integrity, the rest of our core values don’t matter.

Teamwork: If we want to go far, we must go together. We will build-up, support, and be accountable to each other in all things. We will collaborate as a team, and the best ideas will win. The team is more important than our individual wants and needs.

Enthusiasm: Enthusiasm is the driving force behind our culture. It is the energy and passion that fuels everything we do. It is a contagious positive attitude. It is what makes our craft fun and exciting.